May 11, 2020

"In accordance with reopening guidelines, [the Polar Cave Ice Cream Parlour] asked all customers to place their orders at least one hour in advance."

"However, many customers ignored the request and showed up without doing so. When the shop got busy, customers took their anger out on the staff, he said. 'Now I open the doors to a whole new world, with gloves and masks and we're running around like chickens, and people are like where's my ice cream? I'm not a trauma center, it's ice cream!...People have forgotten how to treat other human beings in the six or seven weeks that they've been confined to their homes. They have no clue how to respect other human beings.'"

From "Ice cream shop closes one day after reopening because customers didn't follow social distancing rules" (CNN).

I got there via my son John's Facebook post. I wrote a comment over there:
The people most likely to rush out to the places that open are probably the least scrupulous about taking precautions. Realizing that, those who are careful should be even more reluctant to go to these places. That's really unfortunate!
ADDED: If an ice cream shop is open, people will go up to it and order ice cream. It's a bit unfair to say they "ignored the request and showed up without" ordering an hour in advance. It seems more likely that they didn't know about the request and were simply disappointed to have shown up and found out about it. It's not surprising that they'd express a hope to order the ice cream anyway. But they could have been polite and properly distanced about it.

72 comments:

Browndog said...

..People have forgotten how to treat other human beings in the six or seven weeks that they've been confined to their homes.

It would be more accurate to say government has forgotten how to treat human beings, abused their authority, and lost consent of the governed.

iowan2 said...

Yes, I agree. Those likely to rush into such a situation, are also careless about much of their life. Risk Benefit analysis is not their forte. So it must be mine.

As life has always been, make your own decisions about those things that affect you. The Government has no role is "protecting" us. This virus event has shown how self defeating making demands across the entire population, always fail.

Temujin said...

When reading the clip, I was thinking that this was taking place either in the Northeast or in LA. I am pretty sure that this would not be the behavior of people in my neck of the woods (Florida gulf). More mellow folks here. And more neighborly, I suspect. Though many here come from the Northeast, they 'cool down' once living here for awhile.

I am sure many other parts of the country would be fine and the people know how to handle themselves. Places like Madison! Our problem is using the Northeast as the standard for all reports on Wuhan Virus.

Anonymous said...

"[P]eople are like where's my ice cream?" These are the same kinds of people that ran to gun shops earlier in the lockdown and took it out on the staff when told they couldn't just go home with a gun right away. People haven't forgotten how to behave in a few weeks. It's that is much more difficult to cater to the kind of person who never knew how to behave in the first place.

Oso Negro said...

The guidelines! The guidelines! Crafted by wise rulers for the GOOD OF US ALL! Did you not watch Romper Room as a child? You must be a do-bee, not a don't bee!

Inga said...

It’s like people who have been clamoring for freedom from social distancing expect these establishments to just spring back into pre pandemic operations seamlessly. They don’t consider that the owners who are putting themselves at risk might have trouble dealing with the numbers of impatient people. Why blame the workers and owners as if they are to blame for not magically springing back as IF nothing has happened. If the demanders of the end to social distancing would be smart about it, they would see the benefit of patience, responsibility by following the establishments rules and guidelines, otherwise these establishments might just say screw it, it’s not worth being overrun by angry fools.

MayBee said...

Remember the early days, Althouse, when you perceived the people out and about as being friendly to each other and happy to be helping?

The people most likely to rush out to the places that open are probably the least scrupulous about taking precautions. Realizing that, those who are careful should be even more reluctant to go to these places. That's really unfortunate!

I'm not sure if I would agree with that. Sure, there are the people who are afraid enough to absolutely stay in will do it. But I have found the big "Stay Home!" people are happy to go out for the reasons *they* deem important.

My acquaintances who thought Whitmer's ruling that we couldn't buy plants were entirely reasonable have been happy to go buy plants since she deemed it once again acceptable. As if anything changed between the time of the two orders.

Crimso said...

Sort of like a heckler's veto on going out?

Shouting Thomas said...

The peasants are rebelling.

Expect to see a lot more of this.

The lockdown is going to end with the peasants tearing down the barricades.

I watched a video of the citizens of Laguna Beach storming the beach and taking it back. Good for them.

It's time for some bad behavior. Rip it down, citizens!

MayBee said...

Oh! I see he got the word out via social media and local news, and people are once again coming to his shop and following his rules and he's happily open again.

Maybe people weren't ignoring the rules so much as they didn't know them.

Phil 314 said...

Hmmm...we’ve been doing ice cream in AZ for the past month with none of this fuss.

Is it even hot enough for Ice Cream in Massachusetts?

Shouting Thomas said...

This telling us to be good, obedient children has grown very tiresome, Althouse.

We citizens are apparently going to have to end this shutdown and our house arrest by the force of our misbehavior.

William said...

Buying an ice cream cone is not a premeditated act. It's a crime of passion. An ice cream parlor is going to attract impulse buyers.

tim maguire said...

many customers ignored the request

Fuck off. Right out of the gate we get a shitty attitude from the owner. That probably contributed to customer frustration. I've yet to be in a situation where people weren't supportive and cooperative within reason. Does something magical happen when people walk through the doors of this ice cream shop that they suddenly become unreasonable? Or did the ice cream shop create the conditions under which this was inevitable?

stevew said...

"People have forgotten how to treat other human beings in the six or seven weeks that they've been confined to their homes."


Some, people.

I stood in line outside the Danvers Lowe's on Saturday. When I arrived and took my place at the end of the line I estimate there were 40 of us. Everyone had on masks, everyone kept at least 6 feet back from the person in front of them. It was cold and gray with light drizzling rain; folks were chit-chatting. As I neared the front of the line two guys came up and tried to enter the store directly, skipping the line. The Lowe's guy at the door stopped them and told them to go to the back of the line. One of the fellas got pretty wound up as he explained he had driven up this store from the Saugus location. He had waited in line there and when he entered the store discovered they didn't have the item he needed. Said they had called this store that did have the item and reserved it for him. His argument was that he had waited in line at Saugus and shouldn't have to wait in this line. Tempers flared, Lowe's guy didn't back down, and just as it looked like they might start swinging the buddy intervened and guided his angry friend to the back of the line.

Some people are fed up and are behaving poorly. I don't, but can't fault them. This whole lock down thing has become ridiculous and obviously unnecessary. Of course, adults that take out their frustrations by cussing out a 17 year-old ice cream clerk are just assholes.

AllenS said...

An illuminating story about progressives being pieces of shit, would be my guess.

I Have Misplaced My Pants said...

I love that finger wagging headline. Sounds just like me telling my four year old that she can’t pick out a treat at the store because she whined her way through it.

Wince said...

In accordance with reopening guidelines, [the Polar Cave Ice Cream Parlour] asked all customers to place their orders at least one hour in advance... From "Ice cream shop closes one day after reopening because customers didn't follow social distancing rules"

You can see where this breakdown in the social order is headed...

We'll all soon be living under a 'Nazi Regime'.

iowan2 said...

CFR in Massachusetts is hovering around .01%

the death ticker present in every single news cast is nothing but Goebbles style propaganda.
218 dead!!!!! Can one of you math whizzes tell me what the number represents, as it pertains to the govt actions?
No. No you cant. Because 218 dead people after a tornado goes through is a big deal. 218 dead during the flu season in the state of Iowa? Sorry for you loss, life happens.

Go to here to get the map of death per million. By Nation or by state

JackWayne said...

“The people most likely to go out to the places that open are probably the most skeptical about fake precautions. Realizing that, those who are fearful should not go to these places. That's really the way life works!”

FIFY

buwaya said...

That behavior would be extremely unlikely over here.
People are orderly and well used to queuing.

Wince said...

Phil 314 said...
Hmmm...we’ve been doing ice cream in AZ for the past month with none of this fuss.

Is it even hot enough for Ice Cream in Massachusetts?


Suspected this was a Mass story before opening the link.

Ice cream is a big deal around here, all year.

Probably only reason this place closes for the winter is the seasonal population on the Cape, not per capita demand.

Bushman of the Kohlrabi said...

First of all, "This Is CNN", so take it with a grain of salt. They are not a serious news organization. They are an agenda driven propaganda outlet.

Secondly, assuming the story is true, making people wait one hour plus for ice cream doesn't sound like a winning business plan. Businesses succeed by satisfying customers, not annoying them. If the Polar Cave can't find a way to please their clients, they will be replaced by someone who can. Obviously these are challenging times that require fast thinking and creative solutions. It sounds like the Polar Cave isn't up to the challenge.

MayBee said...

William said...
Buying an ice cream cone is not a premeditated act. It's a crime of passion.


hahahahaha!

Tom T. said...

The mechanics of taking orders and scooping ice cream haven't changed. The parlor just didn't anticipate the demand and reopened without enough staff.

Roger Sweeny said...

Many of the people who behaved badly had been driving past, saw the place was open, and decided to stop for an ice cream. They assumed things were normal and didn't realize the "order before you come in".

Roger Sweeny said...

BTW: this occurred near Cape Cod, Massachusetts, in an area which normally does a lot of summer business. People are on edge about what summer will be like this year.

Churchy LaFemme: said...

Who thinks about ice cream that far in advance? But, as my (and everyone's) grandmother said: Some people got no home training!

I'm a first mover. Restaurants opened last week for outdoor seating, and I partook on the days when it wasn't too cold. Everything ran smoothly, people were polite and I really did observe tables being sanitized as each diner left.

Indoor seating opening this week. Haircuts maybe next week.

Sebastian said...

"They have no clue how to respect other human beings.'"

If the staff are old and sick human beings, they shouldn't be there. If they are young and healthy human beings, they are being treated like regular human beings

"The people most likely to rush out to the places that open are probably the least scrupulous about taking precautions. Realizing that, those who are careful should be even more reluctant to go to these places. That's really unfortunate!"

The young and healthy should be scrupulous about building up herd immunity as quickly as possible. Delays harm the public health. Those who are careful because they are "vulnerable" should not go to ice cream parlors in the first place. In a way that's unfortunate, sure -- but less unfortunate than shutting down businesses to prevent young and healthy people from living a normal life and saving the economy.

Leland said...

The nearby Culvers had a drive thru open throughout this pandemic. Ordering in advance helps, but if you don't mind waiting in line, it takes way less than an hour.

Buying an ice cream cone is not a premeditated act. It's a crime of passion.

This is most definitely true.

"This Is CNN", so take it with a grain of salt.

Indeed, who else would find an ice cream parlor that demands 1 hour advance ordering. The story should be "an ice cream parlor requires an hour to scoop ice cream?"

Mark said...

"adults that take out their frustrations by cussing out a 17 year-old ice cream clerk are just assholes"

It is impossible to excuse some of the behavior going on. If you are happy things are open, act like it.

I find that people are generally idiots about online ordering. I've been hitting the local Culvers every week or so since they opened for drive-thru and curbside pickup. The drive thru line has been insane, extending out onto the street for a half dozen or more cars every time.

We sat in the drive thru line once [20+ minutes] and noted their curb-side online option on the signage and flyer they dropped in with the food.

I am consistently shocked at how few people seem to use it, given it allows you to drive past the giant line and up to one of two [always empty] pickup spots. As you've ordered at home and can click the `check in' to have them start making the food a couple minutes away, it's never more than a minute or two until they're handing us the food.

Meanwhile all those idiots who are NOT going to be forced into online ordering and insist on doing things the old way are spending a half hour getting through Culvers. Have fun with that.

On the way back from Costco on Friday, I ordered a chocolate malt - checked in a half mile away at a stop light and probably waited 30 seconds in the spot before they had it for me. It felt almost wrong driving past all those people on the way in and then right past them a minute later - but as they cannot [or will not] adapt to the new realities they're free to piss their time away.

So yeah, if I was the ice cream place I would expect the first people to head out places to be generally total morons.

Mark said...

Leland - was just posting about that. No wait at all with curd-side.

Lurker21 said...

But all the ice cream will be melted by then.

Waaaah!

Tom T. said...

A business that complains this loudly about having too many customers seems unlikely to keep having that problem.

stevew said...

"Is it even hot enough for Ice Cream in Massachusetts?"

We eat ice cream here in MA all year long, the outside temperature is not a factor. And Mashpee isn't "near" Cape Cod, it is located on the Cape. The population pretty much doubles in the summer (Memorial Day to Labor Day).

Fernandinande said...

Great advertising campaign, playing the nice victim.

I always wonder how and why one outfit gets in the national fakenews because someone was rude to an employee but dozens or hundreds of others don't.

Brian said...

This is an engineering problem. There's a reason we don't order ice cream via grubhub. It is extremely perishable.

They created a feedback loop problem by taking online orders (even with an hour delivery time). This allows them to take way more orders than they can finish when you add the new orders coming in from the door.

Under their normal process if someone showed up at the door and it was packed and you were told it was going to be an hour before you got your ice cream, you'd leave and go someplace else.

In this case they had the visible signal of people picking up the orders, but there was an untold number of orders that are unseen that also have to be processed. As they would be opening as well.

This is also an example why "social distancing" can't go on forever. Floor space costs money. Businesses are highly optimized to use the minimum space required. Limiting that capacity by inflicting a new outside variable of social distance limits the capacity of a business such as an ice cream store. They can't survive only serving limited customers. Their attempt at online ordering distorted the signals given to their customers.


Tom T. said...

The place from which I ordered brunch on Mother's Day took an hour to fill the order. No warning.

Roger Sweeny said...

stevew, you are right; I was wrong. Mashpee is definitely on Cape Cod. I was confusing it with Wareham.

Michael said...

1. Do not require orders in advance. You might think it makes you look smart and careful but you end up creating a clusterfuck. Everything is done twice.
2. Open if you say you are open and that means having the staff to fill orders. You can enforce social distancing as people wait their turn. As they always have
3. The story is bullshit

Mike (MJB Wolf) said...

I accidentally put this on the ventilator thread. It belongs here:
That’s what happens when leaders lie and play games with peoples lives. We were told “two weeks to stop the spread” and we are on our third 2-week span with no end date in sight in many states. We did what we were asked. We passed the peak mid-April. We have slowed the spread enough to go back to modified normal, but that isn’t happening. In the absence of SENSIBLE guidance people throw off the yoke and do as they please. We are only willing to follow your goddamned rules as long as you leaders clearly articulate how we get from HERE to NORMAL. Democrats will not even hint at the reasons for their continued fetish with locking up healthy children and adults. If they won’t STATE the rules then disorder takes over. If ALL the ice cream shops open then this ONE will not be overrun with eager customers. Open up America dammit!

MayBee said...

My dad used to say: instead of putting people in prison, we should sentence them to work with "the public". The idea that a poorly acting public is a new phenomenon has never worked a public-facing job like retail or restaurants.

MadisonMan said...

I somehow knew this took place in a state governed by Democrats.

MadisonMan said...

Let me add: Calling it a Parlour? Eesh.

It's a shame they couldn't go to Newport Creamery.

Cheryl said...

Totally agree with your "added." Who would think to order ice cream an hour ahead?

Mark said...

It takes an hour to scoop a scoop of ice cream and put it on a cone?

stevew said...

No worries Roger Sweeney. I felt pointing that out was a bit pedantic on my part, but the population swing on the Cape is relevant to the situation so I did it anyone. No offense intended.

Our local ice cream place, in MA but not on the Cape, is open. They have outdoor window service and indoor counter service. Only the window service is available. Like other retail outlets that are open they have put up markers to indicate where the line(s) should form, and to rough out good social distancing for those in line. There is no ordering ahead of time. When you go you can see the length of the line and decide whether to get in it, or not.

Golf courses opened this past Friday and following the state guidelines did not offer carts, if you wanted to play you had to walk. Some golfers complained that due to physical infirmities they were unable to play because they cannot walk the course. A few threatened to sue. By Saturday afternoon the governor lifted the cart ban for anyone that could show they needed one.

Trial and error.

rcocean said...

Why didn't you mention its in Massachusetts, that's a big part of the story. Not only that, but my impression is that this kind of behavior differs depending on the socioeconomic class of the clientele. There are a upper-class types who think shopkeepers and waitresses are their slaves to be ordered around, or are constantly demanding to see the manager over some ridiculous slight. OR they give absurd coffee orders that last 3 minutes, and then get upset when someone forgets "The extra foam" on their latte.

When we got our coffee today, there was a construction guy who called the barista "Ma'am" - he's not the type that would be angry that over ice cream.

rcocean said...

Shops need to open and require masks and forget about social distancing. Lets get America moving again. This thing has gone on long enough. Look at the stats. 75-80% who get CV-19 don't require hospitalization and of those hospitalized 75% survive.

Those numbers go way down for people under 55 who aren't morbidly obese or have diabetes or heart disease. We're basically shutting down the whole country to save a few hundred thousand very, very, old people.

Francisco D said...

We have been going to grocery stores and Home Depot for the past three months here in Arizona. The precautions are mostly limiting the number of customers to minimize crowding. That seems to work well. However, some store policies are insane.

Sunday, we went to the Trek store to look at bike racks. The sales woman had us stand outside until a worker delivered a bike to a customer also standing outside. There were no customers in the store.

She then let us in, but told us us to stand on circles. My wife wanted to look at other things, but the sales woman said that was forbidden. In other words, we were to stand still in an empty store and wait for someone to assist us. My (life long Democrat) wife surprised me by telling the saleswoman off and walking out. I quickly followed.

This is what happens when the Inga's and Kenny Bs of the world have power.

Dear corrupt left, go F yourselves said...

We have a local icecream shop and they make THE BEST ice cram. Addictions all around. Sweet Cow.

I think they cracked the code for staying open during the plague. If you call, they tell you - you MUST order on-line. Must. no phone orders. no walk-ins.
You MUST order and pre-pay on-line. If you show up, the door is locked. you cannot walk in and you cannot order at their handy-dandy window.

So, you place your order on-line, pay on-line, & show up and give them your name, and they have you your order, and they hand it to you thru this really handy window.

It works fairly well.
I was at the laundromat near by washing a giant comforter on Sat evening. I took a walk and walked by this ice cream shop. I so wanted to get an ice cream, but I knew the rules. no walk-ups.

oh well. I could have rioted, but that's not really my style.

Ingachuck'stoothlessARM said...

did Grey's open up yet in Little Compton?

... doubt if there'd be a ruckus there

Big Mike said...

The people most likely to rush out to the places that open are probably the least scrupulous about taking precautions. Realizing that, those who are careful should be even more reluctant to go to these places. That's really unfortunate!

Our local butcher shop has stayed open. They put tape on their floor and on the sidewalks outside so that people waiting can stay six feet apart. And people forced to wait outside do so, no matter what the temperature and weather. But we're in a rural area and not like the pushy nitwits from blue areas.

However let's face reality -- you cannot order cuts of meat over the phone, you have to see the meat to decide what you want.

Inga said...

“This is what happens when the Inga's and Kenny Bs of the world have power.”

No it’s not. If there were no other people in the store, who cares if she wanted to walk around? It wouldn’t be worth the argument to me to stop her. For a psychologist you understand individual human behavior very poorly.

Michael K said...

When reading the clip, I was thinking that this was taking place either in the Northeast or in LA.

It sounds to me like a scripted story. After all, this is CNN.

You can tell because Inga gets off on stories like this,. another reason not to believe it.

rehajm said...

Four Seas Ice Cream in Centerville has awesome peppermint stick ice cream. I wouldn't call in an hour ahead for it though. Too melty...

bagoh20 said...

It was a dumb system to have to order it an hour in advance. That can't work with ice cream. You just have people wait in line 6 ft apart like every other business that's opened. They created a system that was going to backfire, but we've had a epidemic of that kind of foolishness.

bagoh20 said...

You people who have been content little cats lying around collecting your mailbox money with no real responsibilities have no idea what the rest of us have been feeling for all these weeks 24/7. We have shit to do, obligations, work that needs to get done, and it's not gardening or polishing the fixtures at home. It's been infuriating being told that we can't because YOU are scared. Fine. Stay home. Lucky you. Nobody is coming over, but we have things to do if we want our bills paid. I'm not surprised that people are fed up and a bit touchy about being told how to act at this point.

walter said...

Read the article, watched the clip and not seeing much on the headlined lack of "social distancing". Looks more like folks were pissed about the delay in orders. Do masks and gloves hinder the process that much? I suspect most of their customers never saw their online request for pre-order, saw activity showing it was open..and didn't expect the delay. Explanatory signage facing road might have helped.
Bonus: Reporter outdoors talking to camera with mask on. mmmff, mmmff, mffff"

Leland said...

No wait at all with curd-side.

Great minds.

Inga said...

“It sounds to me like a scripted story. After all, this is CNN.

You can tell because Inga gets off on stories like this,. another reason not to believe it.”

Michael K, you think wayyyyy to much about what I get off on. Unseemly.

Jim at said...

From "Ice cream shop closes one day after reopening because customers didn't follow social distancing rules" (CNN).

No. He closed it because a bunch of self-entitled, left-wing assholes on Cape Cod acted like a bunch of self-entitled, left-wing assholes on Cape Cod.

donald said...

bagoh20 for the win.

hstad said...

"...Take the Shutdown Skeptics Seriously/This is not a straightforward battle between a pro-human and a pro-economy camp" — by Conor Friedersdorf in The Atlantic...?"

But "Conor" I can't take them seriously because you published this article? What creditability have you established over the years to tell your audience the truth?

Robert Cook said...

"An illuminating story about progressives being pieces of shit, would be my guess."

Oh? Is eating ice cream only a "progressive" indulgence?

I'm more inclined to believe it was a store full of Trumpers (i.e., assholes) filled with (false) (self)-righteous indignation, under the delusion their "freedom" (to indulge themselves without limit or caution) was being abrogated...by a small businessman trying operate his business and serve his customers while also trying protect himself and his employees.

Jim at said...

I'm more inclined to believe it was a store full of Trumpers

Yeah. Because Cape Cod is just chock full of 'Trumpers.'

walter said...

Note not one customer involved in the report.
No telling how this was handled in the moment.

James Pawlak said...

Perhaps, they should get their ice cream from Speaker Pelosi.

walter said...

Jim,
That's "MAGA country".
A noose was being waved around.

Openidname said...

I went to a restaurant yesterday to pick up the food I'd ordered online 90 minutes earler.

I found a line out the door. After waiting half an hour, I was inside and first in line. Even though there were three employees, they all ignored me for about five minutes while they pushed buttons on the registers. Then I realized that a second line had formed next to me. The woman at the front of that line said to an employee, "I have a question." He then proceeded to wait on her.

Nothing makes me see red like a queue-jumper. I (and two others in line) protested.

When I calmed down, I realized the employee was totally frazzled, and the people in the other line were mostly just confused. (One guy had been waiting an hour and had gotten back in line to find out what was going on.)

I feel this thing is turning us against each other. We're forced to view every stranger as a source of infection, even of death. Plus if you're anti-lockdown, you're trying to kill my grandmother; if you're pro-lockdown, you're trying to starve my children. This situation is not conducive to the social graces.

walter said...

Openid,
That's the side that's missing here.
OTOH, this is garnering a lot of sympathy/fans for the place and a Gofundme for the kid:
https://www.facebook.com/polarcaveicecream/?__tn__=%2Cd%2CP-R&eid=ARCwpoU_8AbL_PP0J2mxyO4Vj_7KEEKhgmhMSqrmwXWaFk0kI0ffRUmx0OeUmIJwIIY2eXeyjzYinKBX

techsan said...

When a Government agency closes first I'll believe there is an emergency. Before that, it is an inconvenience.