UPDATE: Lots of comments on this one! Here's an email too:
I can't let you use my name or position for obvious reasons.
But just to let you know: Our revenue dept used to have a free site to file simple tax returns. Worked great. Shortly after the Big Boys in tax preparation got hold of the IRS and got an agreement that they wouldn't pursue free filing, they went state to state. Basically, lawsuits and interference with private enterprise were hinted at. So now, we don't have it anymore. Last year was the last year.
So it's not the state - it's the people who stand to lose money if the state does it for free.
And I wish people would stop saying we make things difficult. PLEASE give credit where that credit is due - the revenue dept doesn't make the rules. Your elected officials do, and they do it by granting exemptions and deductions for the select few who can get their voices heard. Every deduction results in another box on the form, another worksheet to fill out, another chart to figure out of you qualify, and another complication. Revenue employees are left with the chore of implementing the complications. And catching all the flak.