"First, he is jilted and this makes him suicidal. I get that. This leads him to flashback to his parents' deaths and how all of this has left him alone. And his loneliness is palpable because there's nothing left for him to grab on to. The unwinding of the simple everyman (in a fortunately non-allegorical sense) is a story that's presented in a simple direct way without being flashy or even really pointing to its emotions. Consequently, I too have cried listening to such simple pain played out over my speakers."
A fine argument in favor of a song I would never even have considered putting on the list of top 100 songs that ever reached #1, let alone giving the #31 slot. There are so many overblown pop songs, and if you loathe excessive drama, rather than rail against those songs — which is more drama — it's a nice strategy to honor the spare and simple, restrained expression of emotion of a song like this. Still, surely, there must be some other, better songs upon which to exercise this anti-drama strategy.