If there's a mistake in your HealthCare.gov account, there's no way to fix it.

WaPo reports on the 22,000 "appeals" filed to get mistake fixed that "are sitting, untouched, inside a government computer and the "unknown number" of less formal efforts by consumers who call for help and are told there is nothing that can be done yet.

“It is definitely frustrating and not fair,” said Addie Wilson, 27, who lives in Fairmont, W.Va., and earns $22,000 a year working with at-risk families. She said that she is paying $100 a month more than she should for her insurance and that her deductible is $4,000 too high.

When Wilson logged on to HealthCare.gov in late December, she needed coverage right away. Her old insurance was ending, and she was to have gallbladder surgery in January. But the Web site would not calculate the federal subsidy to which she knew she was entitled. Terrified to go without coverage, Wilson phoned a federal call center and took the advice she was given: Pay the full price now and appeal later.

Not only is there no solution now, it's not even a priority. (Here are some things that are top priorities: "an electronic payment system for insurers, the computerized exchange of enrollment information with state Medicaid programs, and the ability to adjust people’s coverage to accommodate new babies and other major changes in life circumstance.")